FAQs – Cakestry15 | Eggless Custom Cakes in Noida

Cakestry15 – Frequently Asked Questions (FAQ)

At Cakestry15, we understand that when it comes to special celebrations, you want every detail to be perfect — especially the cake. To help you, we’ve put together a detailed list of frequently asked questions about our bakery, our cakes, and our services.

About Our Cakes

Q1: What makes Cakestry15 cakes unique?
At Cakestry15, every cake is freshly prepared using only premium quality ingredients. We specialize in custom theme cakes designed to suit birthdays, weddings, anniversaries, baby showers, and all kinds of celebrations. From elegant floral cakes to character-themed designs, our creations are made to be both delicious and visually stunning.

Q2: Do you make eggless cakes?
Yes. All cakes at Cakestry15 are 100% eggless, without compromising on taste, texture, or design.

Q3: Can I customize the flavor and design of my cake?
Absolutely. We encourage customization to match your preferences and the theme of your event. Popular flavors include chocolate, black forest, vanilla, butterscotch, pineapple, blueberry, and red velvet. Designs can be tailored to any concept — from cartoon themes for kids to luxury cakes for milestone birthdays.

Q4: How far in advance should I place my order?
We recommend placing your order 2–3 days in advance for standard designs and at least 5–7 days in advance for large or highly customized theme cakes. However, we also try to accommodate urgent orders whenever possible.

Ordering & Payment

Q5: How do I place an order with Cakestry15?
You can order directly through our website, social media handles, or by contacting us via phone/WhatsApp. Once your order is confirmed, our team will coordinate details such as delivery time, flavor, design, and customization.

Q6: What payment options are available?
We accept all major digital payment methods, including UPI, credit/debit cards, and net banking. Advance payment is required for order confirmation.

Q7: Can I get a same-day delivery cake?
Same-day delivery is possible for selected cakes, depending on availability. However, custom theme cakes generally require prior booking.

Delivery

Q8: Do you provide doorstep delivery?
Yes. We provide delivery across Noida, Noida Extension, Greater Noida, and Ghaziabad.

Q9: How are deliveries made?
All deliveries are managed by third-party partners like Uber, Ola, or Rapido cabs and bikes. While we make every effort to ensure timely and safe delivery, please note that fixed delivery times are not guaranteed. Deliveries are made within time slots of 1 hour (e.g., 6–7 PM).

Q10: Can I pick up my order instead of delivery?
Yes. Customers can choose self-pickup directly from our store at Sector 64, Noida.

Storage & Shelf Life

Q11: How should I store my cake once delivered?
Cakes should be stored in a refrigerator if not consumed immediately. For the best taste and freshness, allow the cake to rest at room temperature for 20–30 minutes before serving.

Q12: What is the shelf life of Cakestry15 cakes?
Our cakes are best consumed within 24 hours of delivery for maximum freshness and taste.

Returns, Refunds & Cancellations

Q13: Can I cancel my cake order?
Yes. Orders can be canceled up to 24 hours before the scheduled delivery. For last-minute cancellations (less than 24 hours), refund eligibility will be reviewed case by case.

Q14: What if I need to reschedule my delivery?
Rescheduling is possible if informed at least 24 hours before delivery. Additional charges may apply for urgent changes.

Q15: Do you offer refunds?
Refunds are applicable only in cases where:

  • Wrong product is delivered.

  • Order was canceled within the allowed time frame.

Q16: What if I don’t like the taste of the cake?
Since taste is subjective and all cakes are made fresh on order, refunds cannot be processed for taste preferences. However, we always encourage feedback so we can improve further.

Other Common Queries

Q17: Do you offer midnight cake delivery?
Currently, we deliver cakes only within standard time slots. Midnight or odd-hour deliveries are not available.

Q18: Do you provide cakes for corporate events or bulk orders?
Yes. We cater to corporate events, parties, and bulk orders. For large orders, kindly place your request at least 7–10 days in advance.

Q19: Do you provide additional items like candles or toppers?
Yes. Basic birthday candles and toppers can be added on request. Custom toppers and decorative add-ons are available at an additional cost.

Q20: How can I contact Cakestry15 for queries or assistance?
You can reach us via:

  • Phone/WhatsApp: 📞 [Your Number]

  • Instagram & Facebook: @Cakestry15

  • Store Address: 51, B Block Rd, B Block, Sector 64, Noida, Uttar Pradesh 201301