Privacy Policy – Cakestry15

Privacy Policy – Cakestry15

Effective Date: 31 August 2026

At Cakestry15, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

By using our website or placing an order with us, you acknowledge this Privacy Policy.

1. Who We Are

This website is operated by Dawar Enterprise, trading as Cakestry15.

Address:
51, B Block Rd, B Block, Sector 64,
Noida, Uttar Pradesh 201301, India

Phone / WhatsApp: +91 97179 55175
Email: cakestry15@gmail.com

For privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you interact with Cakestry15, we may collect:

Information you provide directly

  • Name
  • Phone number
  • Email address
  • Billing and delivery address
  • Recipient's name and contact details
  • Cake flavour, size, design and customisation requirements
  • Delivery or pickup details
  • Order history
  • Information you provide through WhatsApp, phone, email, social media or other communication channels

Payment information

Payments may be processed through third-party payment providers.

We may receive information necessary to confirm and reconcile your payment, but we do not store complete card numbers, CVV numbers, UPI PINs, OTPs or banking passwords.

Technical information

When you use our website, certain information may be collected automatically, such as:

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed
  • Referring website
  • Approximate usage and interaction information
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and confirm your orders.
  • Prepare and customise your cake.
  • Arrange delivery or pickup.
  • Contact you regarding your order.
  • Respond to enquiries and provide customer support.
  • Process payments and maintain transaction records.
  • Improve our website, products and services.
  • Understand website usage and customer preferences.
  • Prevent fraud, misuse or unauthorised activity.
  • Request feedback, reviews or customer experience information.
  • Send promotional offers or marketing communications where permitted and where you have provided the required consent or otherwise have the right to receive them.
  • Meet legal, regulatory, accounting or other lawful obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information where reasonably necessary to provide our services, including with:

  • Payment processors for processing payments.
  • Delivery partners where required to deliver your order.
  • Technology, website, hosting, analytics or communication service providers supporting our business.
  • Professional advisers where necessary.
  • Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law.

Only information reasonably necessary for the relevant purpose should be shared.

For example, a delivery partner may receive your name, phone number and delivery location to complete the delivery.

5. Cookies & Analytics

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.
  • Remember preferences.
  • Understand website traffic and usage.
  • Improve website functionality and performance.
  • Measure advertising and marketing performance where applicable.

Some cookies may be provided by third-party services used on our website.

You can manage or disable cookies through your browser settings. Certain website features may not work correctly if essential cookies are disabled.

6. Marketing Communications

Where applicable, we may use your contact information to send promotional communications about:

  • New cake designs
  • Offers and promotions
  • Seasonal collections
  • Special events
  • Cakestry15 updates

Where consent is required, we will obtain it in an appropriate manner.

You may request to stop promotional communications at any time by contacting us or using an available unsubscribe mechanism.

Transactional communications, such as order confirmations, payment information and delivery updates, may still be sent when necessary to fulfil your order.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include:

  • Secure website connections.
  • Restricted access to customer information.
  • Secure payment processing through third-party payment providers.
  • Access controls for business systems.
  • Reasonable measures to protect information against unauthorised use.

However, no online system or method of transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders.
  • Providing customer support.
  • Maintaining business and transaction records.
  • Handling disputes or complaints.
  • Meeting accounting, tax, legal or regulatory requirements.
  • Protecting our legitimate business interests.

When information is no longer required and there is no legal reason to retain it, we may delete or anonymise it.

9. Your Privacy Rights

Subject to applicable law and the relevant implementation of the Digital Personal Data Protection framework, you may have rights relating to your personal information, including the ability to:

  • Request information about personal data we process about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise a privacy-related complaint or grievance.

Some information may need to be retained where required for legal, tax, accounting, contractual, fraud-prevention or other lawful purposes.

The DPDP Act provides for rights including access, correction/erasure in applicable circumstances, grievance redressal and consent withdrawal, subject to the Act's requirements.

10. Children's Information

Our website and services are intended for customers making purchases for celebrations and are not specifically directed at children.

We do not knowingly seek to collect personal information directly from children in circumstances where parental or lawful consent is required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

11. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing their respective privacy policies before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services.
  • Changes in technology.
  • Changes in applicable laws or regulations.
  • Changes in how we collect or use personal information.

The updated version will be published on this page with a revised Effective Date.

13. Contact Us & Privacy Requests

For questions, complaints, corrections, deletion requests, consent withdrawal, or other privacy-related matters, please contact:

Cakestry15 / Dawar Enterprise
Email: cakestry15@gmail.com
Phone / WhatsApp: +91 97179 55175

Address:
51, B Block Rd, B Block, Sector 64,
Noida, Uttar Pradesh 201301, India