Return & Refund Policy – Cakestry15

At Cakestry15, we take pride in creating custom, 100% eggless cakes made with care and precision. Since our products are made to order and perishable, please review our return, refund, and cancellation policy carefully.

🧁 1. Freshness & Quality Guarantee

We ensure every cake is freshly prepared using high-quality ingredients. If you face any issues with the freshness or quality of your cake, please contact us within 24 hours of delivery or pickup for assistance.

🚫 2. Return Policy

Due to the perishable nature of cakes, returns are not accepted once the product is delivered or picked up.
If there's a valid issue with your order, please refer to the refund conditions below.

💸 3. Refund Policy

Refunds may be considered only under the following conditions:

Incorrect Order: If you receive a cake different from what you ordered (wrong flavor, design, or size), contact us within 24 hours.
Damaged on Arrival: If the cake is visibly damaged upon arrival, contact us within 24 hours and share clear photos of the damage.
Quality Concerns: If you're not satisfied with the quality (freshness, texture, etc.), raise your concern within 24 hours.

Non-Refundable Cases:

Customer Error (e.g., wrong size/flavor selected).
Change of Mind after order confirmation.
Late Pickup or Failure to Collect the cake on time.
Transit Damage: We do not take responsibility for any damage caused during delivery, especially in case of poor road conditions or third-party logistics (including cab transport). This is outlined in our Delivery Disclaimer.

🛠️ 4. Refund Process

Raise a request within 24 hours at 📞 9717955175 or 📧 cakestry15@gmail.com.
Provide your order number and photos, if applicable.
After review, approved refunds will be processed to the original payment method within 5–7 business days.

❌ 5. Cancellation Policy

For Standard Orders:

Cancel 7 days before delivery/pickup: 50% refund.
Cancel less than 48 hours before delivery/pickup: No refund.

For Custom / Large Orders (5kg+):

Cancel at least 72 hours in advance: 50% refund.
Cancel less than 72 hours before: No refund.

⚠️ 6. Disclaimer on Delivery Damages

While we take maximum precautions during packing and transportation, Cakestry15 does not guarantee against damages during delivery, especially:
- Road mishaps
- Mishandling by cab drivers or third-party agents
- Unforeseen events like traffic delays or accidents

By placing an order, you agree to these terms.

📞 7. Contact Us

If you need to request a refund, modify an order, or raise a concern:

Phone: +91 9717955175
Email: cakestry15@gmail.com
Address: 51, B Block Rd, B Block, Sector 64, Noida, Uttar Pradesh 201301