Return & Refund Policy – Cakestry15
Return & Refund Policy – Cakestry15
At Cakestry15, we take pride in creating custom, 100% eggless cakes made with care and precision. Since our products are made to order and perishable, please review our return, refund, and cancellation policy carefully.
🧁 1. Freshness & Quality Guarantee
We ensure every cake is freshly prepared using high-quality ingredients. If you face any issues with the freshness or quality of your cake, please contact us within 24 hours of delivery or pickup for assistance.
🚫 2. Return Policy
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Due to the perishable nature of cakes, returns are not accepted once the product is delivered or picked up.
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If there's a valid issue with your order, please refer to the refund conditions below.
💸 3. Refund Policy
Refunds may be considered only under the following conditions:
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Incorrect Order: If you receive a cake different from what you ordered (wrong flavor, design, or size), contact us within 24 hours.
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Damaged on Arrival: If the cake is visibly damaged upon arrival, contact us within 24 hours and share clear photos of the damage.
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Quality Concerns: If you're not satisfied with the quality (freshness, texture, etc.), raise your concern within 24 hours.
Non-Refundable Cases:
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Customer Error (e.g., wrong size/flavor selected).
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Change of Mind after order confirmation.
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Late Pickup or Failure to Collect the cake on time.
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Transit Damage: We do not take responsibility for any damage caused during delivery, especially in case of poor road conditions or third-party logistics (including cab transport). This is outlined in our Delivery Disclaimer.
🛠️ 4. Refund Process
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Raise a request within 24 hours at 📞 9717955175 or 📧 cakestry15@gmail.com.
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Provide your order number and photos, if applicable.
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After review, approved refunds will be processed to the original payment method within 5–7 business days.
❌ 5. Cancellation Policy
For Standard Orders:
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Cancel 7 days before delivery/pickup: 50% refund.
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Cancel less than 48 hours before delivery/pickup: No refund.
For Custom / Large Orders (5kg+):
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Cancel at least 72 hours in advance: 50% refund.
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Cancel less than 72 hours before: No refund.
⚠️ 6. Disclaimer on Delivery Damages
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While we take maximum precautions during packing and transportation, Cakestry15 does not guarantee against damages during delivery, especially:
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Road mishaps
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Mishandling by cab drivers or third-party agents
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Unforeseen events like traffic delays or accidents
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By placing an order, you agree to these terms.
📞 7. Contact Us
If you need to request a refund, modify an order, or raise a concern:
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Phone: +91 9717955175
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Email: cakestry15@gmail.com
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Address: 51, B Block Rd, B Block, Sector 64, Noida, Uttar Pradesh 201301