Terms of Service – Cakestry15

Terms of Service – Cakestry15

Last updated: 11 June 2025

Please read these Terms and Conditions (“Terms”) carefully before ordering any goods or services from this website. By ordering from Cakestry15 via our website, phone, or mobile application, you agree to be bound by these Terms.

1. Introduction

The domain name www.cakestry15.com (“Website”) is owned by Dawar Enterprise, with its registered office at B-51, Sector 64, Noida, Uttar Pradesh 201301, India (“Cakestry15”).

2. Definitions

  • “Agreement”: These Terms, any order, and payment instructions.

  • “Privacy Policy”: Our privacy policy explaining how we collect and store personal data.

  • “You” / “Your”: The customer using our services.

  • “We” / “Us” / “Our” / “Cakestry15”: Refers to Cakestry15.

  • “Goods” / “Items”: Products offered for sale.

  • “Service” / “Services”: Our cake-making, delivery, or related offerings.

  • “Food Delivery”: Delivery of perishable items made by Cakestry15.

3. Ordering

  • Orders are accepted through our website, phone, or app.

  • You must provide accurate contact, delivery, and payment details.

  • Goods are for personal use only and not for resale.

  • Some cakes may be suitable for specific age ranges only.

  • Secure your account credentials and do not share them.

  • Orders are subject to availability and confirmation.

You will receive an email or SMS confirming your order. If we’re unable to fulfill it, we’ll notify you by call, SMS, or email.

4. Prices and Payment

  • Prices listed are accurate at publication but may vary slightly at the time of delivery.

  • All prices include applicable delivery and service charges, shown at checkout.

  • Payment methods: Online (net banking, credit/debit card) or Cash on Delivery (if available).

  • We do not store any payment information. Third-party gateways handle all transactions. Refer to their policies for details.

5. Delivery

  • Delivery times are estimates and not guaranteed.

  • All orders are delivered by trusted delivery partners.

  • Delivery is attempted only once. If undelivered due to incorrect info or absence, the order will be considered fulfilled.

  • Situations like natural disasters, traffic, or holidays may affect delivery; Cakestry15 reserves the right to reschedule.

Delivery will be considered complete in the following cases:

  • Wrong address or contact info

  • Recipient unavailable

  • Locked premises or restricted entry

  • Refusal to accept delivery

  • Delivered to gate/reception/neighborhood

6. Cancellation Policy

Please refer to our Return & Refund Policy for information regarding cancellations and refunds.

7. Linked Sites

Our website may contain links to third-party sites. We are not responsible for the quality, privacy, or content of these external sites.

8. Complaints

Complaints can be emailed to cakestry15@gmail.com. We aim to respond within 12 business hours. Complaints must be raised within 24 hours of delivery. Product visuals are indicative; actual designs may vary slightly based on availability.

9. Limitation of Liability

  • We strive for accuracy but do not guarantee error-free content.

  • Cakestry15 disclaims all warranties unless stated otherwise.

  • We are not liable for any indirect or consequential losses.

  • In the unlikely event of fraud, server breaches, or third-party issues, we cannot be held liable beyond your order value.

  • Our liability is limited to the amount paid for your order.

  • Offers and promotions are subject to change without notice.

By using our website and services, you acknowledge that you have read and agree to these Terms.